Customer Health Intelligence

Your CS tools are lying to you

NPS says happy. Usage says leaving. Crosscheck AI cross-references every signal — surveys, product usage, support tickets, billing — and flags the conflicts before they become churn.

Start Free Trial See a Conflict

14-day free trial. No credit card required. Works with a CSV in 10 minutes.

The problem

Your customer data is siloed. Your team is blindsided.

NPS says happy. Usage says leaving.

Your survey scores look great while login frequency drops 40%. By the time the scores catch up, the customer is already gone.

4 tools. 4 different stories.

CRM says on track. Support says escalating. Product analytics says disengaged. Nobody's comparing the signals.

You find out at renewal.

Without cross-tool intelligence, churn risks surface months too late. Reactive saves cost 3x more than proactive outreach.

The aha moment

Spot the conflict your tools can't

Two signals from two different tools, telling opposite stories about the same customer. This is what Crosscheck AI surfaces on day one.

High SeverityHappy but Leaving

Acme Corp

A$48,000 ARR · renewal in 74 days

Sentiment · survey tool

NPS 9

Promoter — "Love the product!"

CONFLICT

Engagement · product analytics

−42%

AI Analyst

The NPS response is 11 weeks old — it predates the usage drop. The champion who filed it hasn't logged in since. Acme has likely mentally churned: book a discovery call about current workflows, not satisfaction, before the renewal conversation starts.

Crosscheck AI runs 12 conflict detection rules across every customer in your portfolio — automatically, on every data refresh.

How it works

From scattered data to ranked risks in minutes

Connect your tools

Connect your CRM, support desk, billing, product analytics, email, or data warehouse — or just upload a CSV in under 10 minutes.

HubSpot
Salesforce
Zendesk
Stripe
Mixpanel
Gmail
Snowflake

We cross-reference every signal

Health scoring across 4 dimensions plus 12 conflict detection rules compare sentiment, usage, support, and billing — the contradictions no single tool can see.

You get a ranked risk list

Conflicted accounts ranked by severity and revenue at risk, each with a plain-language AI explanation and a specific next action — not just "check in".

Features

Everything you need to see customer health clearly

Signal Conflict Detection

12 rules find contradictions across data sources — the risks that stay invisible when each tool is checked on its own.

AI Analyst

Every at-risk account explained in plain language: what the signals say, why they conflict, and what to do about it.

Health Scoring

0–100 score across 4 dimensions: contract, engagement, support, and sentiment. Colour-coded zones from Champion to Critical.

CSV Upload

Works in 10 minutes. Auto-detect columns, smart merge across multiple files. No integration setup required.

Native Integrations

HubSpot, Salesforce, Zendesk, Stripe, Mixpanel, Gmail, and Snowflake. Connect once — scores refresh on every sync.

Coming Soon

Weekly Digest

Portfolio summary, top risks, new conflicts, and trend changes — delivered to your inbox every Monday.

Trusted by CS leaders

Built for CS teams at growing SaaS companies

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"We had NPS data in one tool, usage in another, and support tickets in a third. Nobody was comparing them. Crosscheck AI found conflicts in 4 of our top 10 accounts on day one."

VP of Customer SuccessSeries B SaaS company (placeholder)

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